Return Policy

When can I raise a request for replacement/return of the product(s) delivered?

You can raise a request for replacement/return of the product(s) in case of:

a) Expired product(s)

b) Wrong product(s)

c) Damaged product(s)

d) Missing product(s)

In order to return any product sold through the website, you are required to comply with the below mentioned conditions, viz.:

1. The return has to be in compliance with the Return Policy associated with the product category.

2. NPLS should be notified of the receipt of a damaged or defective product or if the product is significantly different from what was purchased, within period mentioned in the returns policy.

3. Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual and invoices, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to you.

4. The return packages should be strongly and adequately packaged so that there is no damage of products during transit.

5. The returned products are subject to verification and quality checks by NPLS in order to determine the legitimacy of the complaint or return.

Returns of damaged, defective, missing or other products eligible for return are accepted as under:

i. In the event you receive a damaged or defective product or a product that does not comply with the specifications as per your original or the package delivered is missing one or more products and eligible for return as described by Return Policy, You are required to get in touch with the Customer Care Team.

ii. Upon receiving your return request, NPLS shall verify the authenticity and the nature of the request and if the request is genuine, we will make a refund/replacement upon the receipt and quality check of the returned product. It will take a minimum of [no. of days] business days to process Your request for return of products.

How can I replace/return the product(s) delivered?

Step 1- place a request for replacement/return within 7 days of delivery of the product(s).

Request for replacement/returns can be placed here with your order number and contact details at

Please note: requests for replacement/returns can only be made within the applicable replacement/return window of 7 days from the date of delivery of the product(s).

Step 2- once your request has been raised, give us two working days to review the replacement/return request.

Step 3- after the request has been reviewed, you will need to ship the product to us via any reliable courier partner.

Step 4- once we have received your product(s), we will verify it against your claim and accordingly initiate replacement/ refund within the next 30 days.

What is the address I should post the product(s) to , in case of return/replacement?

Do you reimburse customers for postage charges incurred during return?

No, we do not reimburse customers for postage charges incurred during return/replacement.

Under what conditions will i get a refund for the product purchased?

A refund is initiated by us only if there is unavailability of stock for replacement in case of delivery of wrong/expired/damaged product(s).

Please note : In cases applicable for refund, the delivery charges on the product(s) are not refunded.